SHC HRO Training for Physicians 2019 - Online

Registration

Registration is complimentary. No pre-registration is required.

ALL SHARP HEALTHCARE EMPLOYEES SHOULD COMPLETE THIS EDUCATION IN THE LEARNING CENTER.

Date & Location

Sunday, September 1, 2019, 12:00 AM - Friday, September 30, 2022, 11:00 PM

Overview

This is a 10 module series that introduces key concepts of the high-reliability organization (HRO) initiative under taken by Sharp HealthCare. These modules present the key skills identified to help Sharp physicians minimize the opportunities for error in their clinical practices. Sharp HealthCare is committed to achieving zero defects and zero harm to employees, physicians, patients and their families.

Physicians have the option to complete these modules or participate in a HRO workshop.

Target audience: Sharp-affiliated physicians*
*all others should complete modules via Learning Center

Objectives

Following this activity, participants should be able to:

Define the role of safety and reliability in influencing our culture across Sharp HealthCare
Describe our high reliability skills and behaviors
Employ our high reliability skills and behaviors
Commit to holding yourself and others accountable for using our high reliability skills and behaviors in our daily work

Accreditation

Accreditation: Sharp HealthCare is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

CME Credit: Sharp HealthCare designates this enduring material activity for a maximum of 1.5 AMA PRA Category 1 Credits^TM. Physicians should only claim the credit commensurate with the extent of their participation in the activity.

Disclosure: As an organization accredited by the ACCME, Sharp HealthCare requires everyone who is in a position to control the content of an education activity to disclose all relevant financial relationships with any commercial interest. The ACCME defines "relevant financial relationships" as financial relationships in any amount, occurring within the past 12 months, including financial relationships of a spouse or life partner, that could create a conflict of interest. The ACPE defines "relevant financial relationships" as financial relationships in any amount, occurring within the past 12 months.”

Sharp HealthCare, encourages faculty to identify investigational products or off-label uses of products regulated by the US Food and Drug Administration, at first mention and where appropriate in the content.

Cultural & Linguistic Competency: This activity is in compliance with California Assembly Bill 1195 which requires that all CME activities comprising a patient care element include curriculum addressing the topic of cultural and linguistic competency. The intent of this bill is to ensure that health care professionals are able to meet the cultural and linguistic concerns of a diverse patient population through effective and appropriate professional development. Cultural and linguistic competency was incorporated into the planning of this activity.

HRO: About This Course

Welcome message by Chris Howard, CEO, Sharp HealthCare.

Download: Committing to High Reliability Summary Sheet

HRO Module 1: Foundations of Reliability - Part I

Module 1 of 10

Learning Objectives:
1. Explain reliability science and the experience of other HROs
2. Describe why Sharp has committee to this work
3. Discuss how Sharp is currently doing relative to reliability

HRO Module 2: Foundations of Reliability - Part II

Module 2 of 10

Learning Objectives:
1.  Explain the Swiss Cheese Model of human error
2.  Discuss the Sharp-End Model of system performance
3.  Discuss Sharp HealthCare skills and behaviors for improving high reliability
4.  Compare and contrast three types of human performance and their influence on human error

HRO Module 3: Mutual Respect

Module 3 of 10

Learning Objectives:
1. Describe the character traits of mutual respect
2. Discuss how mutual respect affects High Reliability
3. Discuss and value the contribution of each team member

HRO Module 4: Pay Attention to Detail

Module 4 of 10

Learning Objectives:
1.  Describe the purpose and meaning of the acronym STAR
2.  Describe applying STAR
3.  Explain the value and intent of cross-monitoring
4.  Cite two things you will do when you are cross-monitored by a team member

HRO Module 5: Communicate Clearly

Module 5 of 10

Learning Objectives:
1. Describe common communication failures and skills to communicate clearly
2. Describe Closed Loop Communication
3. Describe SBAR

HRO Module 6: Critical Thinking

Module 6 of 10

Learning Objectives:
1.  Explain the purpose and benefit of critical thinking
2.  Describe “Know Why and Comply”
3.  Explain when to use a questioning attitude
4. Cite the difference between validating and verifying

HRO Module 7: Speak Up For Safety

Module 7 of 10

Learning Objectives:
1. Discuss why speaking up is important to safety and reliability
2. Cite three actions you can take to make it safe for others to speak up
3. Name two skills that can be used to speak up for a safety concern

HRO Module 8: Reliability Huddles and Ownership

Module 8 of 10

Learning Objectives:
1. Describe the purpose and benefits of reliability huddles and debriefs
2. Recognize how and where to report problems and issues

HRO Module 9: Feedback

Module 9 of 10

Learning Objectives:
1. Describe the benefits of receiving and giving thoughtful feedback

HRO Module 10: Standard Work and PI

Module 10 of 10

Following this activity, participants should be able to:
1. Explain the purpose of standard work
2. Identify the eight wastes
3. Explain A3 problem solving

HRO: Next Steps

Closing message by Chris Howard, CEO, Sharp HealthCare

Download: Claiming credit for HRO training

Keywords:

ONLINE

Patient Safety